The whole point of "no lock-in" is that you don't have to be afraid to leave. This page is how it actually works — notice periods, data export, what you're refunded, what you're not.
Last updated · 2026-05-28Email dante@oliveroottech.com with subject "Cancel" and your organization name in the body. That's it.
You will receive within one business day:
What you won't get: a retention call. A "what would change your mind." A "let me transfer you to our specialist." We will ask once for honest feedback on what went wrong — feedback that goes straight into our roadmap — but participation is optional.
| Plan | Notice required | Effective date |
|---|---|---|
| Rooted Access (free) | None | Immediate |
| Rooted Core ($79/mo) | None | End of current billing month |
| Rooted Growth ($149/mo) | None | End of current billing month |
| Rooted Infrastructure ($299+/mo) | 30 days | End of next billing month |
| Managed IT contract | 30 days | 30 days from notice |
| Custom engagement | Per contract | Per contract |
The 30-day window on larger plans isn't about retention — it's about giving us time to walk through a clean data handoff and orderly hardware reclaim on Managed IT contracts.
The first thing we do when you cancel is build your export package. You own everything in your account.
Delivery: a secure download link, valid for 90 days, accessible via your admin account. After 90 days the package is regenerated on request for one year.
30 days after your cancellation effective date, we permanently delete your production data and purge it from backups within 90 days. Audit-log entries are retained with hashed references only — the entries remain; the personal data referenced is purged.
If you need a written certificate of deletion for your own compliance records, ask — we issue one.
Honest summary: we don't pro-rate down on monthly subscriptions, and we don't charge cancellation fees.
| Situation | What happens |
|---|---|
| Cancel mid-month, monthly plan | Service runs to end of month; no further charges. |
| Cancel mid-year, annual plan | Pro-rated refund of the unused months, minus a 10% admin cost. |
| Cancel within 14 days of first paid month | Full refund of that month. |
| Cancel during an active setup engagement | You pay for the work done; the remainder of the setup fee is refunded. |
| Cancel because we broke something material | Pro-rated refund + a written postmortem. You shouldn't pay for our failure. |
Your team retains access to the platform through the effective cancellation date — meaning you can finish meal logs, close out CACFP claims for the month, generate final reports, and export everything.
On the cancellation date:
If you cancel mid-billing-month on a smaller plan, you stay active through end-of-month at no additional charge.
Managed IT contracts have additional steps because hardware is involved.
Every device we install — gateway, switches, access points, cameras, recording server — is purchased in your organization's name and owned by you. We don't lease.
You walk out with a fully documented, fully owned, working network. No kill-switches. No licensing locks.
The whole architecture of this company is designed around the assumption that you might leave — and that that has to be okay.
If we ever do something that makes leaving harder than this page describes, that's a bug. Tell us at dante@oliveroottech.com.
One email starts the process. No retention call. No "are you sure." No hostage data. Just a clean handoff.